Privacy Policy

My County Wine Tours – Prince Edward County

My County Wine Tours (“MCWT”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, request a booking, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information including:

Information You Provide Directly

When completing forms, making inquiries, or booking services, we may collect:

  • Name
  • Email address
  • Phone number
  • Pickup location information
  • Group size details
  • Tour preferences
  • Special requests
  • Booking details
  • Payment-related information (if applicable)
  • Messages or communications submitted through forms

Automatically Collected Information

When visiting our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website usage activity
  • Referring websites
  • Date and time of access

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Process and manage bookings
  • Customize tour experiences
  • Communicate regarding reservations
  • Send confirmations and service updates
  • Improve our website and services
  • Monitor website performance
  • Provide customer support
  • Meet legal and business requirements
  • Prevent fraud or misuse of our services

We only collect information reasonably necessary to provide our services.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

  • Remember website preferences
  • Measure website traffic
  • Analyze visitor activity
  • Improve user experience
  • Support website functionality

You can choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Analytics and Third-Party Services

We may use third-party tools and services to help operate and improve our website and business operations.

These may include services such as:

  • Website analytics providers
  • Form processing services
  • Booking systems
  • Email communication services
  • Mapping services
  • Website hosting providers
  • Payment processors

These providers may collect information in accordance with their own privacy policies.

MCWT does not control the privacy practices of external websites or third-party services.

5. Payment Information

Payments, where applicable, may be processed through third-party payment providers.

MCWT does not store complete credit card information on our website servers.

Payment information is subject to the security and privacy policies of the applicable payment processor.

6. Information Sharing

We do not sell, rent, or trade personal information.

We may share information only when necessary to:

  • Complete requested services
  • Process reservations
  • Work with service providers assisting our operations
  • Meet legal obligations
  • Protect our rights, property, or safety
  • Respond to lawful requests from authorities

7. Data Security

We take reasonable administrative, technical, and security measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online transmission or storage system can be guaranteed as completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

Personal information will only be retained for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, reasonable efforts will be made to securely delete or anonymize it.

9. Email Communications

If you contact us or submit an inquiry, we may send emails or communications regarding:

  • Booking information
  • Reservation updates
  • Responses to questions
  • Customer service matters

You may request to stop receiving non-essential communications at any time.

10. External Links

Our website may contain links to third-party websites, wineries, breweries, cideries, distilleries, accommodation providers, or other local businesses.

MCWT is not responsible for the privacy practices, content, or security of external websites.

Users access third-party websites at their own risk.

11. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where applicable
  • Ask questions regarding our data practices

Requests may be subject to identity verification and legal limitations.

12. Changes to This Privacy Policy

MCWT reserves the right to modify or update this Privacy Policy at any time.

Changes become effective immediately upon posting to the website.

Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

My County Wine Tours
Prince Edward County, Ontario
Website: My County Wine Tours

By using this website, submitting a booking inquiry, or using our services, you acknowledge that you have read and understood this Privacy Policy.